![]() ![]() I’ve also had problems with the network port which I didn’t mention in my prior post which was sent to WD Customer Service. While I’m sure you are trying to be helpful, inoperable USB ports were indirectly referred to in my post as a potential ‘lemon’ problem. Have you tried resetting the unit by holding in the bottom button for 1 second and then releasing - the hub should be on and fully booted up - it should then reboot.” “Just out of interest doesn’t the fact that you cannot get a usb keyboard or a usb drive to work suggest that there may be something wrong with your usb ports. Have you tried resetting the unit by holding in the bottom button for 1 second and then releasing - the hub should be on and fully booted up - it should then reboot. Just out of interest doesn’t the fact that you cannot get a usb keyboard or a usb drive to work suggest that there may be something wrong with your usb ports. Regrettably, performance to date in it’s present state is woefully inadequate and disappointing. When the product does work properly, the audio/visual aspects deliver as promised. Note that my WD external drive (Part # WDBAAF0010-HBK-01) appears as a “supported device” (your KB #5688) and is not read-only or locked.ĭespite the problems, I am hopeful that either this contact with you (and/or a product exchange in the event that mine is an isolated ‘lemon’ problem) will resolve all issues. I have read the manual and checked your web-based knowledge base without locating a solution. Incidentally, the rear USB port is flimsy and does not provide a secure-feeling connection despite the fact that the drive light is on suggesting a operable connection. Similarly, I have attached my WD My Book to both ports with the same result. ![]() I have tried 3 different USB keyboards, attaching them to each port (front and rear), and the hub does not recognize them. ![]() Documentation is scarce, scanty and/or incomplete. I am a PC technician by trade and have been needlessly frustrated with it’s intermittent and finicky operation over the past two days since purchase. While this product idea is a great one - implementation in this ‘prototype’ is flawed at best. Home Entertainment: WD Live Hub - S/N WXF1AA0N7259 (Model# WDBABZ0010BBK-NESN)Ĭategory: Troubleshooting OS: WinXP USB / Keyboards & WD My Book drive connections ![]()
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